https://youtu.be/KRkE1waFVRA SUMMARY Christy Hunter Chapman shares a leadership team development process that her company used, focusing on the proven idea of Total Motivation for teams. They built greater adaptability by…
https://youtu.be/heghM3zldCs SUMMARY Christy Hunter Chapman shares a leadership team development process that her company used, focusing on the proven idea of Total Chaired by David Hicks, CEO of Tribe CX;…
https://youtu.be/vCoGfZArwg4 SUMMARY ChMike Perk brings together the thinking from three key books: Primed to Perform, Adaptability and The Technology Fallacy to present a talk at Customer Experience World 2020 on…
https://youtu.be/x1d_zzMaMsI SUMMARY An interview by Charlie Mathews Transformation is slow. This was the prevailing business logic before the coronavirus altered everything we thought we knew and forced an overnight adaptation.…
https://youtu.be/x5yF1l0_Dhk SUMMARY Has your boss started to be nicer to you during the lockdown and you start thinking, what the hell is going on here? In the second part of…
https://youtu.be/hNXq_UtSj7g SUMMARY Historically the IT department has helped their organisation by implementing and maintaining technology to help improve efficiencies. Everything they have done has been about removing risk to allow…
https://youtu.be/RgA-4pl3gxY SUMMARY In this interview with Fred Roed from Heavy Chef, Mike Perk talks about how the most important thing leaders of organisations can do is to change their mindset…
https://youtu.be/6zyApXb3AlU SUMMARY “Now more than ever before, we’re needing to build trust with one another and create strong relationships within our teams, and we do that with compassion.” Mike Perk…
https://youtu.be/sEn6dbMcrKI SUMMARY Interview series with Tom Dawson-Squibb – Part 4 Showing vulnerability is a critical component of building trust and when poor performance exists we look at the distrust between…
https://youtu.be/pIkJRSFuClI SUMMARY Interview series with Tom Dawson-Squibb – Part 3 “You only need enough trust to place your distrust on the table” – Peter Hawkins. In this interview, Tom Dawson-Squibb uses…